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Crafted With Love

At Kooheji Jewellery, we take immense pride in our artistry and craftsmanship, creating exquisite pieces that are a testament to our passion and dedication. Every item in our collection is meticulously handcrafted with utmost precision, ensuring unparalleled quality and beauty.

Frequently Asked Questions

Our Loyalty Program is designed to reward our valued customers for their purchases. By joining the program, customers can earn loyalty points, enjoy exclusive benefits, and receive special gifts based on their purchases.

You can join the program during your purchase at any of our boutiques. Our sales consultant will guide you on how to register with the system by collecting a few basic details such as your Name, Mobile number, and Email Address.

You earn loyalty points every time you make a purchase at our boutiques or online. The number of points earned depends on the value of your purchase. Please visit our website for more information or visit any of our boutiques to have complete detailing on the Loyalty Program by our sales consultants.

Your loyalty points are automatically credited to your account after your purchase is completed.

You can check your available points by:
• By visiting our website Loyalty page to view your Loyalty Account details.
• Asking our sales associate during your visit to boutique
• Contacting our customer service team

Yes. If you have enough points available, you can redeem them during your purchase, subject to the program’s redemption rules.

No. Loyalty points cannot be converted into cash.

Yes. Loyalty points may have a validity period. We recommend redeeming your points before they expire.

No. Loyalty points are non-transferable and can only be used by the registered customer.

If a purchased item is returned, the loyalty points earned from that purchase will be deducted from your account.

Yes. Customers may enjoy different benefits and exclusive rewards based on their purchase value and membership tier.

Yes. Depending on your purchase value and membership tier, you may be eligible to receive special gifts from our curated gift collection.

If you notice any issue with your loyalty points, please contact our boutique team or customer service, and we will be happy to assist you.

Yes. Your loyalty points can be redeemed at any of our boutiques, subject to the program terms and conditions.

Service1

Discover your perfect fit with our ‘Find Your Fit’ service, guiding you effortlessly to your ideal ring size for unmatched comfort and elegance.

Service2

Crafted to meet your needs, our personalized in-store appointments are designed to enhance your experience. Our dedicated team is here to assist you.

Service3

Explore the world of Kooheji Jewellery with  our jewellery experts consultations to find your perfect piece or enhance the beauty of your pieces.

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1. Core Personal Information 

Salutation Choice
First Name *
Last Name *
Middle Name
Country Code
Mobile Number *
Email *
Date of Birth *
Marital Status
Anniversary / Special Dates
Gender *
Nationality *

2-Contact Information

Country of Residence *
City *
ZIP/Postal Code
State/Province
Address Line/Street *
Home Phone Number

3-Business/Professional Information 

Company Name (If Relevant)
Job Title
Department
Company Phone Number
Company Email
Education

4-Communication Preferences 

Preferred Method of Contact - (Email/Phone Call/WhatsApp/SMS) *
Opt-in Status (Marketing / Events / Launches) *
Preferred Phone Number (Home/Business/Mobile)
Preferred Language
Preferred Contact Time
Preferred Boutique
Preferred Sales Staff

5-Preferences & Style Indicators

Metal Preference
Design Preference
Preferred Product Type
Preferred Jewellery Category

6-Personal Interests

Personal Interests

My Loyalty Card

Use Your Card at Our Boutiques For an Exclusive Experience

Name

Customer ID

Member ID

Tier

Member Since

Redeem Your Points

Redeem your points for an online coupon and spend it on any order from our shop.

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Instructions

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Terms & Conditions – Customer Consent (Short Version)

By enrolling in the Kooheji Jewellery Loyalty Program, you agree to the following:

Eligibility
Membership is available to individuals aged 18 years and above. By enrolling, you confirm that the information provided is accurate and complete.

Points Structure
Members earn 1 loyalty point for every SAR 1,000 spent on eligible purchases.
Each point may be redeemed in accordance with the Program rules (currently valued at SAR 10 per point).
Points have no cash value, are non-transferable, and cannot be exchanged for money.

Redemption & Expiry
Points may be redeemed subject to minimum thresholds and product eligibility.
Points are valid for 12 months from the date of earning unless otherwise stated.
Expired points cannot be reinstated except in cases of system error.

Exclusions
Points are not earned on taxes (VAT), gift cards, service charges, discounted items above the permitted threshold, or other excluded categories as defined in the full Program Terms.

Changes to the Program
Kooheji Jewellery reserves the right to amend point values, redemption thresholds, benefits, or Program rules with reasonable notice in accordance with applicable laws.

Fraud & Misuse
Accounts may be suspended or terminated in cases of suspected fraud, misuse, or breach of Program Terms. Points may be forfeited if violations are confirmed.

Data Privacy & Communication
By enrolling, you consent to the collection and processing of your personal data for the purpose of administering the Loyalty Program, in accordance with applicable data protection laws.
You may opt out of marketing communications at any time.

Governing Terms
This is a summary for consent purposes. Full Loyalty Program Terms & Conditions are available at:

In case of conflict, the full published Terms & Conditions shall prevail.